annulation

[Jakis777]

bonjour je suis vraiment déçu de adobe accrobat j'ai pris un abonnement de un mois sans engagement pour traiter des documents, j'ai eu droit qu'à trois tentative et après il fallait encore payer pour bénéficier des fonctionnalités. et pire encore ils continuent à me débiter alors que j'avais choisis une formule sans engagement. c'est une vrai anarque. et j'arrive pas du tout à me désabonné. très déçu...

[kglad]

cancel your subscription;

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html



and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.



if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)

[Vinod Dobhal]

Hi @Jakis777,

Thanks for reporting this. Could you please help us which subscription did you purchase? Was it 'Acrobat Pro DC' or 'AI Assistant for Acrobat'? 

Thanks,

Vinod

[Jakis777]

Bonjour c'était un assistant IA pour acrobat

[Anshul_Nautiyal]

Hi @Jakis777,

Thank you for reaching out. Upon checking, I’m unable to locate any active subscription associated with the Adobe ID you used to post this query.

To assist you further, could you please share the Adobe ID associated with the active subscription via personal message? You can refer to the following guide on how to send a personal message in the Adobe Community:
https://adobe.ly/4kM2TSq

Regards,
^AN