Annuler mon abonnement pas en 2026, mais en 2025, aucun support à la clientèle

[félix_2927]

Le système ne me permet pas de contacter uune personne, le système a été assez idiot pour annuler l'abonnement en 2026 au lieu de 2025 et je ne peux rien faire ni contacter personne.  Où puis-je trouver de l'aide pour arranger ça svp ?

[kglad]

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

[Shivangi_Gupta]

Hi @félix_2927,

We appreciate you reaching out. We looked into your account details and I can see that you cancelled your plan today. Have you been charged for the subscription renewal? 

Let us know.  We'll get this reviewed.

^Shivangi