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annullamento abbonamento Adobe Acrobat Pro

New Here ,
Feb 06, 2023 Feb 06, 2023

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Ciao, vorrei annullare il mio abbonamento ad Adobe Acrobat pro dopo i primi giorni di prova gratuiti, ma non so come fare. Entro sul mio profilo, vado su gestione piano e dopo su annulla piano, ma si apre una pagina con scritto "accesso social non supportato". Mi fa inserire un codice ma non va avanti e nn riesco a portare a termine l'operazione. Come posso fare?

 

[Moderator moved the thread to the correct forum]

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Community Expert ,
Feb 06, 2023 Feb 06, 2023

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1.  i assume you do NOT have an enterprise or teams subscription.  (if you do, contact your admin.)  please confirm this is true (or not) so i can move your message (leave your message in this forum).

 

2. don't sign in to https://account.adobe.com with a social sign in.  sign in to your account using your adobe id and password.

 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

 

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