Annullamento automatico del piano

New Here ,
Jun 18, 2022 Jun 18, 2022

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Mi è arrivata la mail di rinnovo dell'abbonamento dopo un anno di utilizzo, ma non l'ho letta, quindi si è riattivato lo stesso senza successo perché non ho aggiornato il metodo di pagamento. Mi è arrivata una mail in cui mi comunicano che, se non rinnovo il metodo di pagamento, l'abbonamento verrà automaticamente annullato. 

 

Non avrò problemi successivamente in merito al mancato pagamento del rinnovo giusto? Allego foto dell'avviso. Schermata 2022-06-18 alle 14.53.22.png

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Adobe Community Professional ,
Jun 18, 2022 Jun 18, 2022

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you should cancel your subscription, https://helpx.adobe.com/creative-cloud/help/manage-cc-individual-membership.html

 

if that fails to help, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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Adobe Community Professional ,
Jun 18, 2022 Jun 18, 2022

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Ignoring this does not release you from your 12 month obligation.  You must update your payment card details at once so you can cancel and absorb the 50% penalty fee.  Or update your payment card details and wait until your 12th month of service to cancel.  Your choice.


How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Jun 19, 2022 Jun 19, 2022

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Thanks a lot for your answer. I read the subscription terms and it says that after 1 year of using Creative Cloud I don't have any "annual commitment". Tomorrow I'm contacting the support team anyways because it doesn't make sense 

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Adobe Community Professional ,
Jun 19, 2022 Jun 19, 2022

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LATEST
quote

I read the subscription terms and it says that after 1 year of using Creative Cloud I don't have any "annual commitment".

By @7Silvia7

==========

If you don't cancel, it automatically renews for another 1 year TERM.

 

"Your subscription begins as soon as your initial payment is processed. Your subscription will automatically renew annually without notice until you cancel."

 

===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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