Anular suscripción

[douglas_6271]

Tuve un incoveniente de cobro a mi tarjeta, me cobraron una suscripción cuando yo solo utilice la prueba gratuita, ahora que quiero cancelar la suscripción me quieren cobrar 99.98 dolares, lo veo injusto, qué puedo hacer?

[kglad]

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html



and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.



if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step. (if you don't get a reply here from a badged employee within 24 hours, repost.)

[Shivangi_Gupta]

Thanks for reaching out, @douglas_6271.

I can see that you have an active subscription to Adobe Acrobat Pro and AI Assistant for Acrobat. The subscription shows 1 month and 7 days old. This is the reason you have been charged.

Let us know if you have any questions.

^Shivangi