anulowanie planu

[Alicja5C87]

Nie mogę anulować planu. 

Nie mam odsyłacza na stronie. Czekam 3 dobę W ciągu 7 dni mam prawo zrezygnować a nie dajecie mi możliwości. Nie mogę sie z nikim skontaktować

[Agata29173014vy5j]

jak sobie z tym poradziłaś? mi pojawia się błąd na stronie w każdej wyszukiwarce, z której próbuję, kiedy tylko wchodzę w anulowanie programu.

[Rashmi27002770wxve · Accepted solution]

Hi there,

Thank you for writing to us. Happy to help!

For your refernce please follow the link below which has the steps on how to cancel a subscription.

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

Also, please read the article to learn about cancellation terms for your subscription.

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel

In case you are still unable to cancel the subscription with the help of the link, feel free to contact us via chat so that our support team can help you.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

Hope the information was helpful to you. Please let me know if you have any further questions.

Sincerely,

Rashmi Swain

[kglad · Accepted solution]

@Agata29173014vy5j 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

[JR Boulay]

[MOVED TO THE ACCOUNT, PAYMENT, & PLAN DISCUSSIONS]