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Any chance of being able to cancel subscription

New Here ,
Mar 26, 2020 Mar 26, 2020

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I'm in the middle of cancelling subscriptions I don't ned or use, to save money. Premiere Pro is one of those things. Is it possible to cancel without paying the fee?

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Adobe Community Professional ,
Mar 26, 2020 Mar 26, 2020

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As far as I know, when you cancel early you pay a penalty of 1/2 of the remaining contract amount

 

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Be sure to remain signed in with your Adobe ID before accessing the link below
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https://helpx.adobe.com/contact/support.html
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-type AGENT into the chat window to connect directly to a person rather than the AI

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New Here ,
Mar 26, 2020 Mar 26, 2020

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Thanks for that, but there is no chat available, and I can't find an email either. There might be too many people trying to contact them or something. Idk. 

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Adobe Community Professional ,
Mar 26, 2020 Mar 26, 2020

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You can also try talking to customer support. Given the pandemic situation, Adobe seems to be very sympathetic about either canceling w/o penalty or waiving subscription fees for a couple of months. This is not an official policy, however. It seems to depend on your personal situation, but it can't hurt to ask.

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New Here ,
Mar 26, 2020 Mar 26, 2020

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Thanks, but customer support seems to be down though. That's what it seems like at least.

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Adobe Community Professional ,
Mar 26, 2020 Mar 26, 2020

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There are long wait times now because of the pandemic. Try again later, and good luck to you.

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