Anybody else experience their account purchase history wiped out?

New Here ,
Oct 20, 2021 Oct 20, 2021

Copy link to clipboard

Copied

Few days ago I experienced problem installing CS6 on my new win10PC, adobe suddenly saying that i've pirated their software, which I did not, I've used 100% legal installator downloaded straight from Adobe website many years ago. Problem was solved. However I've found out, upon entering onto Adobe ID website, that I have no registered products at all, everything was empty. I 100% registered CS6 onto Adobe ID after direct purchase from it and downloaded the installer from it, about 8 years ago.

 

Long ago I've cleaned my gmail email account due to it being over the space limit, so if Adobe to demand my purchase proves(like email receipt) I wouldn't be able to show anything. That's very dangerous situation. One would expect Adobe itself to keep such crucial information in my account.

 

Thankfully serial number was accepted, but now it shows info dates as if I bought CS6 just 2 days ago. 
1.jpg
  Anybody experience this? Their purchase history being deleted from account?


https://www.artstation.com/hokunin

Views

78

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Community Professional , Oct 21, 2021 Oct 21, 2021

Registration is not the same as purchase date.

 

Likes

Translate

Translate
Adobe Community Professional ,
Oct 21, 2021 Oct 21, 2021

Copy link to clipboard

Copied

Is it posible that it is under a different account with a different email address?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 21, 2021 Oct 21, 2021

Copy link to clipboard

Copied

impossible. I used one and the same email.


https://www.artstation.com/hokunin

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Oct 21, 2021 Oct 21, 2021

Copy link to clipboard

Copied

My very first Adobe program was Premiere 6 (this is the OLD Premiere 6, not CS6) and my registration from January 2002 still shows on my account

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 21, 2021 Oct 21, 2021

Copy link to clipboard

Copied

Exactly. On screenshots from this forum, I saw other people having their software registration data marked as long past as that, so it was just me having have to re-register what I already registered. It got me worried.


https://www.artstation.com/hokunin

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Oct 21, 2021 Oct 21, 2021

Copy link to clipboard

Copied

Registration is not the same as purchase date.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Oct 21, 2021 Oct 21, 2021

Copy link to clipboard

Copied

>Registration is not the same as purchase date.

 

So? My point to the OP was that MY history goes back to 2002

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Oct 21, 2021 Oct 21, 2021

Copy link to clipboard

Copied

The OP's screenshot shows registration date of Oct. 19, 2021 as if to imply that's when CS6 was purchased.  And it's not the same thing.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Oct 21, 2021 Oct 21, 2021

Copy link to clipboard

Copied

He said that he bought it 8 years ago and the reason for showing a recent date was Adobe's problem... not his purchase date

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 21, 2021 Oct 21, 2021

Copy link to clipboard

Copied

LATEST

Understood.
But to download the software from Adobe website one have to register it first. So I did it back then, and that data gone. But anyway, thanks for the reply. I just needed clarification.


https://www.artstation.com/hokunin

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines