anyone know how to fix this?

[cw5400]

i paid my bill, i dont know whats the problem

[LAMY2017]

What happens when you click the Renew button? You should be directed to https://account.adobe.com/ where you will see what kind of plan you have, what is included in your plan, when your next payment is due, and a link to view your payment history.

Which version of Photoshop?

In Photoshop 2025, click on Help; in the resulting pop-up menu just above Updates, you will see

Sign out... your_email_address

if you are signed in, or

Sign In... if you are not signed in. Are you signed in or out?

If you can't sign in, what is the message?

[John T Smith · Accepted solution]

Revert to trial https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membersh...
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html