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App problem

New Here ,
Feb 09, 2023 Feb 09, 2023

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The app keeps asking me to sign up for a free trial but I subscribe every month. I can’t even get into the app. Ow. What should I do?

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Community Expert ,
Feb 09, 2023 Feb 09, 2023

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Community Expert ,
Feb 09, 2023 Feb 09, 2023

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I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum.

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Community Expert ,
Feb 09, 2023 Feb 09, 2023

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start with @Peru Bob's suggestion.

 

only if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

below are solutions some users reported:

 

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

 

if that fails, change the install location

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