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Apple shows my subscription is cancelled, but I was charged anyway. How do I get refunded?

New Here ,
Jun 21, 2021 Jun 21, 2021

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How do I get a refund for subscription charged after I cancelled the subscription?

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correct answers 2 Correct answers

Community Expert , Jun 21, 2021 Jun 21, 2021

If you purchased from the Apple store, you need to deal with Apple

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Community Expert , Jun 21, 2021 Jun 21, 2021

If purchased directly from Adobe, use the contact option below:


CONTACT ADOBE SUPPORT:

=====================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

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Community Expert ,
Jun 21, 2021 Jun 21, 2021

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If you purchased from the Apple store, you need to deal with Apple

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Community Expert ,
Jun 21, 2021 Jun 21, 2021

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If purchased directly from Adobe, use the contact option below:


CONTACT ADOBE SUPPORT:

=====================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Jan 15, 2024 Jan 15, 2024

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I want to cancel trail but money are deducted my bank account 😭 please help me 

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Community Expert ,
Jan 15, 2024 Jan 15, 2024

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@Saurabh348011698l6c 

 

if you are being billed via a mobile app store (eg, google play, apple), contact that store.

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New Here ,
Jan 28, 2024 Jan 28, 2024

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it was a trial, but you charged my card!

 

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Community Expert ,
Jan 28, 2024 Jan 28, 2024

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@Sandra dee 

 

contact the seller, per the above.

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New Here ,
Feb 26, 2024 Feb 26, 2024

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This happened to me to !!!!!

did your matter get resloved ?

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New Here ,
Feb 26, 2024 Feb 26, 2024

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No, im still unhappy with them. Tired of these companies do and taking
what they want.

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Community Expert ,
Feb 26, 2024 Feb 26, 2024

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@Sandra dee 

 

did you contact the vendor?

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Community Expert ,
Feb 26, 2024 Feb 26, 2024

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quote
No, im still unhappy with them.
By @Sandra dee

==========

Unhappy with whom -- Apple or Google Play Store? 

Or Adobe for billing you after your 7 day trial expired?

 

These are the TERMS you agreed to when you gave them your credit card number & expiration date.


Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Apr 15, 2024 Apr 15, 2024

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Apple cancelled my subscription and I was still charged 

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Community Expert ,
Apr 15, 2024 Apr 15, 2024

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@Katrina367432662pqo 

 

contact the apple store support. https://support.apple.com/contact

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