Applied free Student License to the wrong account

[RedQuill]

Hi! I was hoping you guys could help me solve a problem I'm having.

Long story short, I ended up applying for a free Substance 3D Student License in the account tied to the email that I previously used for my Substance account.

The problem is that I have a main account with a monthly subscription of Photoshop, and I can't add two accounts in the Creative Cloud app, meaning I can't use Photoshop and Substance at once, which is an impairment to my university projects. When I try to apply for a new student license in my main account, Adobe tells me I can only apply once every 365 days with my academic email.

Is there any way Adobe can wipe the student license from existence, so I can safely delete the spare account and re-apply for a Student License with my academic email? If I unceremoniously delete the spare account, will Adobe recognize that there's no license tied to my academic email and let me re-apply for a student license?

Sorry for the inconvenience and thank you in advance.

[John T Smith · Accepted solution]

Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
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This link will go directly to the chat option
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https://helpx.adobe.com/contact.html?rghtup=autoOpen
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[RedQuill · Accepted solution]

Thank you!

I receive support through the link you provided and they solved my issue.

Turns out you can apply for a Student License from one account and redeem the resulting product code in another.

I hope this helps anyone with a similar problem. Thanks again!

[John T Smith]

Good that the link I provided helped you