Asked to enter card details for a refund , TWICE

[hemang_6193]

Adobe falsely debited the subscription amount even when i cancelled the free trail , then when i contacted the customer care they asked for my card details twice on email

after call with customer support from offical number , i got the mail from this email : customercare-chatsupport@adobe.com  and it had this link to enter card details : https://www.adobe.com/go/securepayment

first i entered my same card that was debited , then they send another mail saying refund is not processed on that card , and now they are asking for another card 

Is this a scam ? Should i be worried ?

I have already entered the debit card details as its my alternate account and the emails and links seem legit, i feel worried? 

Can some adobe official verfiy what is going on , is this some internal scam that the adobe support team is running or something ? It seems very suspicious and un professional.

attached the mail i got.

[Shivangi_Gupta]

Hi hemang_6193,

Thanks for reaching out. I confirm that there is no active subscription associated with your account hence there would be no further transaction from Adobe's end. 

Also, there has been a refund initiated on December 05, 2025. It usually takes 12-14 days for the refund to process. I'd advise you to wait for the duration to get the refund amount.

I hope it helps.
^Shivangi

[hemang_6193]

okay but why does your customer care keeps emailing me about refund failed processing and keep asking me for new card details ... ? 

secondly your email itself says 7-8 days its been 10 already , dosent make much sense.

please look at attached images , its really unprofessional of adobe to ask multiple card details , seems outright scam imo

[kglad]

check https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html?linkId=100000379229962

to make sure the account charged is the same you're using to login here.

[hemang_6193]

yes i have verified ,it is the right account that has been charged.

[Jeffrey_A_Wright]

Heman, sorry for any confusion. In addition to the information provided by Shivangi, I am showing that case ADB-42969061-M3R3 is currently active. You can use the steps listed at https://adobe.ly/4j7Aara to respond to any of your questions or concerns.

You are currently posting in a public discussion forum, so if you are blocked from reviewing your support case, then please use a different device. ^JW

[hemang_6193]

thanks jeffery , yes i have also used the support link you have mentioned already.

My concern is not just the refund that i have not recieved ,i am right now more concered if this email i got about adding card details is legit or not ?  ( as i mentioned in my post) have i been scammed by someone pretending as adobe ( i did double check the emails ..) or was this part of the official process , can some adobe official verify this , the email i got about sharing card details has been attached in my main post .

If this is part of the process of adobe ,its really un-professional and un-safe to ask customers to randomly click a link in the email and add card details... 

[Jeffrey_A_Wright]

Hemag, your case is escalated already, posting in a public discussion forum about account-related concerns is likely to cause you more problems than following any instructions you are provided by the people trying to actively help you.

Please route any questions or concerns you have about your active support case or request for information, Hemang, using the steps listed at https://adobe.ly/4ajgA94.

Your continued request for verification through non-secure means will just lead to people who do not represent Adobe contacting you, Hemang. We do our best to reduce fraud, but the Community forums are visible to anyone with Internet access. Please contact us directly regarding any financial concerns. ^JW

[hemang_6193]

yes , you have a valid point 

i just want to know this one thing , is this link that i got in the email ,an official adobe link that is used in scenarios like this or is this a dupe or something , thats all i want to know for now ,i wont bother you anymore.
the link in mention : https://www.adobe.com/go/securepayment

seems legit in all ways to me , yet i dont understand why such a huge org like adobe has something like this which can be manipulated by bad actors easily...

[Jeffrey_A_Wright · Accepted solution]

Hemang, we do use a secondary window to request secure payment information, but I don't have the visibility to verify that the current request is coming from us.

Please make sure that you are posting this and any other questions using the steps listed at https://adobe.ly/49dz3Td.

As previously discussed, your continued request for verification of a secure form, through non-secure channels, will lead you to greater dangers now and in the future. ^JW

[hemang_6193]

i guess then it should be legit as the sender email and link add up to what you are saying.

yeah your point is right about maintaining privacy online , and yes i do make sure to not share any personal information online for the same reason and am smart enough to detect false emails , after being chronically online for two decades now.

thanks for replying to the questions and thanks for your concern . 

[Jeffrey_A_Wright]

Locking this discussion as it is attracting SPAM posts. Please be careful @hemang_6193 if you are receiving any private messages from this discussion.