assist with account

New Here ,
Sep 30, 2021 Sep 30, 2021

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I was under a special discount with creative cloud which i've been with for over a decade.

I was sent to the hospital via 911/ambulance in June 2021. I was in the hospital then physical rehab until just about a week ago.

 

I was hoping to just restart my subscription but it is gone now and I would have to pay full price to sign up again.

 

How can I reach support directly to handle this? there weren't any emails listed in my main account (this is not that account) and I can't find a way to contact them

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correct answers 1 Correct answer

Adobe Community Professional , Sep 30, 2021 Sep 30, 2021

Please go to Adobe Customer Service:
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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Adobe Community Professional ,
Sep 30, 2021 Sep 30, 2021

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Please go to Adobe Customer Service:
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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New Here ,
Sep 30, 2021 Sep 30, 2021

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Thank you!

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Adobe Community Professional ,
Sep 30, 2021 Sep 30, 2021

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I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum.

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