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Assistance Required for Adobe Creative Cloud Payment Issue

New Here ,
Nov 24, 2024 Nov 24, 2024

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Dear Adobe Support Team,

I hope this message finds you well.

I am writing to seek assistance with a payment issue I have been experiencing while trying to subscribe to Adobe Creative Cloud. Despite attempting multiple transactions with different cards, I have encountered the same problem, and the transaction fails each time.

Could you please look into this matter and help me resolve the issue? I would appreciate any guidance or troubleshooting steps you could provide to help me complete my purchase.

Thank you for your attention to this matter. I look forward to your prompt response.


Vijay_Chauhan8131_0-1732514132777.png

 

 

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Adobe Employee ,
Nov 25, 2024 Nov 25, 2024

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Hi Vijay,

As I understand you are not being able to place an order because of multiple transaction failures. I would suggest you to kindly get in touch with our support team for help. Please b signed in with the Email id that you want to use with Adobe. Please use this link to contact support: https://adobe.ly/4eKWGlF.

 

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New Here ,
Nov 25, 2024 Nov 25, 2024

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Hi Kanikas,

Thank you for your response. Unfortunately, I am still unable to place my order due to multiple transaction failures. I have tried troubleshooting, but the issue persists. Could you kindly provide me with the customer care number or direct contact details for further assistance?

I would appreciate any help in resolving this matter as soon as possible.

Thank you for your support.

 

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Adobe Employee ,
Nov 25, 2024 Nov 25, 2024

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Hi Vijay,

Thanks for getting back. there isn't direct contact support. Please click on the link shared above to start a chat with our Adobe support team for help.


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Community Expert ,
Nov 25, 2024 Nov 25, 2024

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and type "agent" in the chat field to bypass the bot.

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