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Aucun fichiers mais stockage saturé

Community Beginner ,
Mar 05, 2024 Mar 05, 2024

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Bonjour,

J'ai changé d'abonnement et n'ai maintenant que 100 Go de stockage.

J'avais près d'1 To de photos sur Lightroom. J'ai supprimé l'intégralité de ces photos. Je n'ai maintenant plus aucun fichiers sur aucune des applications Adobe mais Creative Cloud m'indique que mon stockage est toujours saturé. Il est indiqué que j'ai 443 Go de données ?

Cela fait deux jours que j'ai supprimé les données. Est-ce qu'il faut attendre un moment avec que la suppression soit effective ?

Merci d'avance !

Ambroise

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Community Expert ,
Mar 05, 2024 Mar 05, 2024

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from cc services">

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Community Expert ,
Mar 05, 2024 Mar 05, 2024

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contact adobe support.  there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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Community Beginner ,
Mar 05, 2024 Mar 05, 2024

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Thank you for the quick response!

Sorry for posting in the wrong place! I did not noticed there was categories, I will not do this mistake next time!

I am going to contact the support then, thanks for the links!

Have a nice day!

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Community Expert ,
Mar 05, 2024 Mar 05, 2024

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you're welcome, and keep us updated.

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Community Beginner ,
Mar 06, 2024 Mar 06, 2024

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I have tried to contact the support through the chat bug despit typing "agent" I am stucked with the bot... It keeps asking with which application I have an issue, so I cannot contact a real agent...

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Community Expert ,
Mar 06, 2024 Mar 06, 2024

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did you type "account" after getting the "agent" response?

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Community Beginner ,
Mar 06, 2024 Mar 06, 2024

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I finally managed to speak with an agent. The first one redirected me towards a "specialist" but he did not managed to find the issue... So he just told me that he was going to transfer my problem to another specialist that will answer me by email. What a story haha

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Community Expert ,
Mar 06, 2024 Mar 06, 2024

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Community Beginner ,
Mar 06, 2024 Mar 06, 2024

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Yes! So I guess I just have to wait 

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Community Expert ,
Mar 06, 2024 Mar 06, 2024

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LATEST

in the meantime, use a browser to check all the links and tabs at

 

use a browser. there are several tabs and link to check:

 

https://assets.adobe.com

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com

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