I would like to file a complaint with you in regards to the customer service that I received from you and your team of late. I tried get a refund on a subscription to Adobe Ilustrator, which, I had forgotten to cancel and have not used at all. I have been charged for your adobe stock during the past 3 months service, a service that I have not used since the initial sign up trial in September!
I was not sent any confirmation of my trial starting or ending so had no hope of remember to cancel if I had no use for the service (which I didn't). Having now spoken to your team on chat. I was told that I wouldn't be a refund any of the payments taken from my account!
Your customer service has been catastrophic, despite this being an incredibly financially unstable and difficult period for anyone that works in the arts.
It has completely tarnished my opinion of Adobe as a company, and working in a creative design industry, I feel it's my responsibility to go to as many people as possible and make them aware of this disappointing experience.
#4 If Adobe weren't going to bill you, why did they ask for a credit card?
You have reason to be mad at yourself for not being a more informed consumer, yes. But Adobe didn't do anything wrong. Sorry.
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Nancy O'Shea, Product User & Community Expert Alt-Web Design & Publishing ~ Web : Print : Graphics : Media