Auto renewal and Credit Card removal

New Here ,
Jul 11, 2020 Jul 11, 2020

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Hey there,

 

Due to some university projects I signed up for a yearly subscription for CC. After my purchase, I wanted to disable auto-renewal. If I still need the service after one year, I'll renew that myself.

However, as it turns out there is no possibility of cancelling auto-renewal?! Am I supposed to set an alarm in my calendar one year from now that reminds me to cancel my subscription, otherwise I will be charged for another year incl. a 50% price increase?! (I'm on student plan, so after the first year the price increases by 50%).

 

So anyway, I don't want my credit card information or any derived information of it to be kept by any company other than my bank/credit card company, no matter how safe they think their system is. And as it turns out, this is not possible either?!

 

I'm shocked about those practices...

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Account management , Billing

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Adobe Community Professional ,
Jul 12, 2020 Jul 12, 2020

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>alarm in my calendar one year from now that reminds me to cancel my subscription

 

Yes, that is what you must do

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LEGEND ,
Jul 12, 2020 Jul 12, 2020

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"am I supposed to set an alarm in my calendar one year from now that reminds me to cancel my subscription" This seems like a good plan. You will find you have a LOT of subscriptions like this to manage in future and you certainly need a robust plan to do so. 

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New Here ,
Sep 28, 2021 Sep 28, 2021

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I agree!!

 

These people are CROOKS!

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Adobe Community Professional ,
Sep 28, 2021 Sep 28, 2021

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Don't buy if you don't read

 

When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you enter your credit card number to buy a subscription... See this page for more information, including a highlited section from the subscription page https://community.adobe.com/t5/account-payment-plan/cancellation/m-p/12153645
-Purchasing FAQ https://community.adobe.com/t5/Get-Started/Purchasing-FAQ-How-do-I-purchase-a-Creative-Cloud-members...

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New Here ,
Sep 28, 2021 Sep 28, 2021

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Just as I said, these guys are crooks.  Absolutely shameful how they do business.  

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