automatic extension canceled subscription

New Here ,
Dec 04, 2021 Dec 04, 2021

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Hi, 

I cancelled my subscription but it was automatically extended for another year. I have been charged a fee. 

Does anyone know how to contact with someone from adobe. I don't know if this is a good place for this question, but I can't find any other contact. 

Regards

Paulina

 

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Adobe Community Professional ,
Dec 04, 2021 Dec 04, 2021

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This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Adobe Community Professional ,
Dec 04, 2021 Dec 04, 2021

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If you cancelled your subscription you should have an email confirming it.  Check your spam folder. 

Provide a copy of the email to the Adobe support agent when you contact them.


CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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