I tell you that I had an annual plan for Acrobat export PDF, which I hired last year. I just realized that it is an annual plan that is automatically reactivated. I am not interested in using this service anymore. So recently, I canceled it. Now, I'm waiting for my $25 payment to be returned.
Acrobat should notify your customers before applying the payment.
This space is provided by Adobe, but it is not Adobe support Sorry, nobody here can help with an account or payment problem This is a public forum, you need the link to Adobe support, not other users Help Center https://helpx.adobe.com/support.html is a good place to start Be sure to remain signed in with your Adobe ID before accessing the link below Do be aware that Adobe's staffing is impacted by the virus, so wait times are long -you MUST make sure that your browser does NOT block ads, scripts, or pop-ups -you MUST also allow 'cookies' in your web browser for the link to work This link will go directly to the chat option Type "Agent" in the chat box to bypass the chatbot and be connected to a person -Meaning type in the word Agent without the quote " " marks https://helpx.adobe.com/contact.html?rghtup=autoOpen - or by telephone https://helpx.adobe.com/contact/phone.html . Adobe does NOT do support by email, so beware of answering anyone who sends you a private message -click for more information about scammers https://tinyurl.com/10791730
No refunds after first 14 days of initial service.
Automatic renewal is stated in the Terms. That's what you agreed to when you joined. If you intend to cancel, Adobe expects you to cancel in the first year, before it auto renews.
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