Automatic Profile Selection Missing

[JaydenNG]

Hey, I hope there is someone to reply to me. 

As I have a business account on Adobe, and I am certain of it because I have been using it for a year under my school and work. I might have accidentally pressed Personal account once login again, and now I can't change it back, I've tried sign in and out but it doesn't work. 

I even tried to find automatic profile selection, but it's not there, I've tried so many steps to change It back. Is there any solution? Or my administration could personally help me change back to business/company account?

[JaydenNG]

Hey, I hope there is someone to reply to me. 

As I have a business account on Adobe, and I am certain of it because I have been using it for a year under my school and work. I might have accidentally pressed Personal account once login again, and now I can't change it back, I've tried sign in and out but it doesn't work. 

I even tried to find automatic profile selection, but it's not there, I've tried so many steps to change It back. Is there any solution? Or my administration could personally help me change back to business/company account?

[Shivangi_Gupta]

@JaydenNG,

Thanks for reaching out.

I reviewed your account details and could not find any active subscription associated with it. If you are signed in with a different email address, please try the steps listed in this article to sign in to your enterprise account: https://adobe.ly/3Knz5hP

I hope it helps.

^Shivangi

[kglad]

check your business account at, https://account.adobe.com and verify everything is what you expect.

then sign out and then back in to the cc desktop app using the same adobe id/password used to check yoru account, https://helpx.adobe.com/download-install/kb/activate-deactivate-products.html