automatically increased annual fee without notification | changing plan & refundation

New Here ,
May 16, 2022 May 16, 2022

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Hello, 

I could not find any helpdesk, or another way how to get troubleshooted, so i try to get some help here.

 

I had a student annual fee for 19.99eur/month for a year.

But then i found out that this year i got rised to a standard price even without notification.

I would like to get back to my student fee or refund me this year because this is ridiculous increasion. 

And what more, when i try to refund it. It charges me 50% from increased price, which i never wanned. 

 

I started my subscribtion on 2021/05/02 and got extracharged and prolonged my subscription without my confirmation on 2022/05/02. Today is 5/16 what i was glad that i am still in 14days from annual subscription of this year get the full refund even legaly, but adobe does not allow me to. 

 

Anyway, to get in touch with a employee form adobe will take also couple of days. So i am not even expecting to get full refund. But i would be glad to be informed 1) why my studen plan ended without any reason and 2) why i didnt get noticed and finally 3) if there is a way to get back my subscription plan to where it was and to get my money back from this unfair situation. 

 

Thanks for your afford, 

hope we will match in resolving this issue.

 

Kim

 

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Adobe Community Professional , May 16, 2022 May 16, 2022
This space is provided by Adobe, but it is not Adobe support Sorry, nobody here can help with an account or payment problem This is a public forum, you need the link to Adobe support, not other users Be sure to remain signed in with your Adobe ID before accessing the link Do be aware that Adobe's staffing is impacted by the virus, so wait times are long -you MUST make sure that your browser does NOT block ads, scripts, or pop-ups -you MUST also allow 'cookies' in your web browser for the link to...

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New Here ,
May 16, 2022 May 16, 2022

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Hello, 

I could not find any helpdesk, or another way how to get troubleshooted, so i try to get some help here.

 

I had a student annual fee for 19.99eur/month for a year.

But then i found out that this year i got rised to a standard price even without notification.

I would like to get back to my student fee or refund me this year because this is ridiculous increasion. 

And what more, when i try to refund it. It charges me 50% from increased price, which i never wanned. 

 

I started my subscribtion on 2021/05/02 and got extracharged and prolonged my subscription without my confirmation on 2022/05/02. Today is 5/16 what i was glad that i am still in 14days from annual subscription of this year get the full refund even legaly, but adobe does not allow me to. 

 

Anyway, to get in touch with a employee form adobe will take also couple of days. So i am not even expecting to get full refund. But i would be glad to be informed 1) why my studen plan ended without any reason and 2) why i didnt get noticed and finally 3) if there is a way to get back my subscription plan to where it was and to get my money back from this unfair situation. 

 

Thanks for your afford, 

hope we will match in resolving this issue.

 

Kim

 

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LEGEND ,
May 16, 2022 May 16, 2022

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The standard price is about $50.

The standard STUDENT price is $30.

The first year special price for students is $20.

So what has happened is normal, and you still save 40% compared to all us non-students.

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Adobe Community Professional ,
May 16, 2022 May 16, 2022

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This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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