automatically increased annual fee without notification | changing plan & refundation

[DC5C11]

Hello, 

I could not find any helpdesk, or another way how to get troubleshooted, so i try to get some help here.

I had a student annual fee for 19.99eur/month for a year.

But then i found out that this year i got rised to a standard price even without notification.

I would like to get back to my student fee or refund me this year because this is ridiculous increasion. 

And what more, when i try to refund it. It charges me 50% from increased price, which i never wanned. 

I started my subscribtion on 2021/05/02 and got extracharged and prolonged my subscription without my confirmation on 2022/05/02. Today is 5/16 what i was glad that i am still in 14days from annual subscription of this year get the full refund even legaly, but adobe does not allow me to. 

Anyway, to get in touch with a employee form adobe will take also couple of days. So i am not even expecting to get full refund. But i would be glad to be informed 1) why my studen plan ended without any reason and 2) why i didnt get noticed and finally 3) if there is a way to get back my subscription plan to where it was and to get my money back from this unfair situation. 

Thanks for your afford, 

hope we will match in resolving this issue.

Kim

Messages merged... do not post the same thing twice... Moderator

[DC5C11]

Hello, 

I could not find any helpdesk, or another way how to get troubleshooted, so i try to get some help here.

I had a student annual fee for 19.99eur/month for a year.

But then i found out that this year i got rised to a standard price even without notification.

I would like to get back to my student fee or refund me this year because this is ridiculous increasion. 

And what more, when i try to refund it. It charges me 50% from increased price, which i never wanned. 

I started my subscribtion on 2021/05/02 and got extracharged and prolonged my subscription without my confirmation on 2022/05/02. Today is 5/16 what i was glad that i am still in 14days from annual subscription of this year get the full refund even legaly, but adobe does not allow me to. 

Anyway, to get in touch with a employee form adobe will take also couple of days. So i am not even expecting to get full refund. But i would be glad to be informed 1) why my studen plan ended without any reason and 2) why i didnt get noticed and finally 3) if there is a way to get back my subscription plan to where it was and to get my money back from this unfair situation. 

Thanks for your afford, 

hope we will match in resolving this issue.

Kim

[Test Screen Name]

The standard price is about $50.

The standard STUDENT price is $30.

The first year special price for students is $20.

So what has happened is normal, and you still save 40% compared to all us non-students.

[John T Smith · Accepted solution]

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