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Avaliação Adobe Acrobat - Utilização em período de avaliação (débito em conta 21.10.2020)

New Here ,
Oct 22, 2020 Oct 22, 2020

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Boa  tarde,

O meu nome é Ana Rita Pinho de Oliveira Peixeiro (desempregada, formanda do IEFP) e venho por este meio reportar-vos a seguinte situação:

 

1. No dia 20.10.2020 acedi à vossa plataforma, instalei e acedi à Creative Cloud através daquilo que vocês designam de avaliação grátis;

2. Ainda neste dia instalei o Adobe Ilustrator, também em avaliação gratuita, mas não consegui aceder. A informação que a Creative Cloud era "Incompativél";

3. No dia 21.10.2020 acedi e já estava disponível;

4. Neste mesmo dia 21.10.2020 é me deduzido o valor de 24.59€ (cujo confirmativo anexo);

 

Agradeço verificação e tomada de medidas para que a situação fique resolvida de forma correta.

 

Cumprimentos,

Ana Rita Pinho de Oliveira Peixeiro

[phone? removed]

[email removed]

[email removed] ( foi efetuada primeira instalação, com apenas uma utilização e cancelado o plano e respetiva conta)

 

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correct answers 1 Correct answer

LEGEND , Oct 22, 2020 Oct 22, 2020
This forum system is not a direct link to Adobe support. We are just users like you and can't help with account questions. You need to contact Adobe directly through the Chat system at the link below. https://helpx.adobe.com/contact/support.html Select the chat icon at the bottom right of the page to open a chat session. Type in AGENT into the chat window to connect directly to a person rather than the AI System. Best of Luck

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Adobe Community Professional ,
Oct 22, 2020 Oct 22, 2020

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Ana Rita, this is a user-to-user Forum, I removed your personal info for your own safe. I'll alert adobe employees about your situation.

 

hope you get helped

Carlos

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Adobe Community Professional ,
Oct 22, 2020 Oct 22, 2020

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LEGEND ,
Oct 22, 2020 Oct 22, 2020

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This forum system is not a direct link to Adobe support.
We are just users like you and can't help with account questions.
You need to contact Adobe directly through the Chat system at the link below.

https://helpx.adobe.com/contact/support.html

Select the chat icon at the bottom right of the page to open a chat session.
Type in AGENT into the chat window to connect directly to a person rather than the AI System.


Best of Luck

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LEGEND ,
Oct 22, 2020 Oct 22, 2020

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I moved your post to a better forum, Account, Payment & Plan.

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