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awating REFUND

New Here ,
Jan 13, 2025 Jan 13, 2025

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I have been waiting for a week for a refund from you! 3 agents and many empty promises later. This is unacceptable for a company. I keep getting the agent telling me the previous agent didn't do it or didn't process it. Cannot believe this.

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Community Expert ,
Jan 13, 2025 Jan 13, 2025

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This is a public forum with mostly other users, not Adobe support
Nobody here in a public forum can see your account information
Help Center https://helpx.adobe.com/support.html is a good place to start
What do you see for your account at https://account.adobe.com/
This space is provided by Adobe, but this is not Adobe support
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN... also, chat is for individual subscriptions, if you have a Teams or Enterprise subscription contact your subscription administrator
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

 

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Community Expert ,
Jan 13, 2025 Jan 13, 2025

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check your account to see if a refund is being processed, https://account.adobe.com

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Adobe Employee ,
Jan 13, 2025 Jan 13, 2025

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Lloyd, sorry you are encountering problems cancelling your memberships. Please use the steps listed in https://adobe.ly/40tdV7k to make any needed updates to your active support case ADB-38054257-V8P0. ^JW

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