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BAD BEHAVIOUR | Cannot cancel Adobe Express trial after 30 days

SKIDDOW5CD5
Community Beginner ,
May 05, 2025 May 05, 2025

Why Adobe don't let us to cancel trial. Keep asking for payment....

Why? Whe there is no single click unsubscription or automated method after trial ends, to automatically deactivate if user dosent want to stay? 

SKIDDOW5CD5_0-1746454627783.png

 

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kglad Community Expert
Community Expert ,
May 05, 2025 May 05, 2025

you have to fix payment problems before you can cancel.

 

https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

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SKIDDOW5CD5
Community Beginner ,
May 05, 2025 May 05, 2025
In Response To kglad

And need to pay $9.99 ? 

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kglad Community Expert
Community Expert ,
May 05, 2025 May 05, 2025
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In Response To SKIDDOW5CD5

i don't know why you owe.  you can check the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

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