Being billed 3x/one month

New Here ,
Feb 28, 2022 Feb 28, 2022

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Hello. I have two accounts. One I let expire. One I'm currently using ... but I'm being billed 3x in one month for one subscription that's active. Help! 

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Adobe Community Professional , Feb 28, 2022 Feb 28, 2022
Hi @Uneek23378552x63v, Just letting expire does not cancel the plan but renews it for another subscription period. You need to specifically cancel to not incur charges. Look at the following link for information on how to cancel your subscription. https://helpx.adobe.com/manage-account/using/cancel-subscription.html For resolution for this multipe billing you will have to contact support. Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all...

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Adobe Community Professional ,
Feb 28, 2022 Feb 28, 2022

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Hi @Uneek23378552x63v,

Just letting expire does not cancel the plan but renews it for another subscription period. You need to specifically cancel to not incur charges. Look at the following link for information on how to cancel your subscription.
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
For resolution for this multipe billing you will have to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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