Being charged but dont have access to app

[Guest]

    Every month I'm being charged $22 but I don't actually have access to the After Effects app. It says I'm not paying for it but I absolutely am it's quite aggravating.

It's very possible I am in the wrong I just need help.

[Nancy OShea]

First, log-in to your Adobe account to confirm your subscription is active and payment details are current. 

https://account.adobe.com/plans

If all is correct with your account,

1. Open Creative Cloud desktop app.
2. Click your avatar (top right picture)
3. Click Sign-out.
4. Reboot computer.
5. Open CC Desktop App.
6. Sign-in with your paid ID and password.

For additional help, see the article below.

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html