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Being charged for nonexistent subscription?

Community Beginner ,
Jun 10, 2024 Jun 10, 2024

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Hey there,

 

Last month, Adobe Systems suddenly started charging me a monthly fee of 141,94€.

I had not subscribed to any Adobe products recently, so I reached out to Adobe's customer service to find out what subscription these charges might be for.

Turns out there are no Adobe subscriptions associated with with my credit card or email at all. They also suggested that the claim might be fraudulent in nature and that I should terminate my credit card and reach out to my bank about it. [I have saved the transcript of the conversation with customer service, if that helps! ]


I did that, but according to my bank they could not confirm any fraudulent activity and I should get in touch with the merchant again. Hence I am now making this post. Maybe someone has seen this before?


Has someone else experienced something similar recently? There are a few bits and pieces here that are strange. For one, 141,94€ is apparently the annual price for a subscription of Adobe Cloud. However, the claim is set to be monthly, which adds up to a whopping 1703,28€ per year. Does Adobe even have subsciptions in this price range?!

-

Cheers,
F Frey

 

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Account management , Billing

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Community Expert ,
Jun 10, 2024 Jun 10, 2024

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you (or a family member) either used your credit card, or it's fraud.

 

if the former, re-contact adobe support. if the latter, re-contact your credit card provider.

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Community Beginner ,
Jun 12, 2024 Jun 12, 2024

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My credit card provider just told me to reach out to Adobe about it. Which I did. They don't seem to have my credit card their system at all though. So it seems that it's not Adobe charging the card.
Which now leaves me in an impossible situation. After all, how am I supposed to cancel a non-existent subscription?
-
Cheers!

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Community Expert ,
Jun 12, 2024 Jun 12, 2024

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report your findings to your credit card issuer.  keep the documents where adobe reported no record of that credit card.

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New Here ,
Jun 14, 2024 Jun 14, 2024

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Hey kglad! 

Thanks for the response! 😄

I already tried that - they just sent me back to Adobe, unfortunately. 
So now I'm a little lost. 

I guess it boils down to one question:  Is there even an Adobe service at the price point of 141,94€ per month? If not, it's 100% clear that I am dealing with a scam. 

Cheers,

Florian

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Community Expert ,
Jun 14, 2024 Jun 14, 2024

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if that's 141+ euros per month, the only thing from adobe that expensive would be a teams or enterprise license that allows assigning licenses to multiple users.

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New Here ,
Jun 14, 2024 Jun 14, 2024

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Huh! I suppose that more of less confirms it. 

I checked and apparently the Creative Cloud suite costs 141,94€ ... but per year, not per month. That's a classic scammer technique. Just take an existing number and reuse it in the wrong context to sow confusion. 

Cheers, 

Florian 

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Community Expert ,
Jun 14, 2024 Jun 14, 2024

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are you taking that info back to your credit card issuer?

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Community Expert ,
Jun 10, 2024 Jun 10, 2024

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  • Maybe you used another email address. 
  • Or perhaps the service was obtained for a mobile device from Google Play or Apple Store.  You'll need to contact 3rd party vendors directly.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Jun 12, 2024 Jun 12, 2024

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Hey Nancy,

 

Thanks for the response!

It's not so much about the email-adress. According to Adobe there is not a paid subscription registered on my credit card at all. However, the claimant appears to be "Adobe Systems".

I checked with my bank and they could not find any traces of fraud on their end, so it has to be on Adobe's side.

 

However, this leaves me no recourse. After all, how would I cancel a subscription that does not exist?

 

-

Cheers!

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Community Expert ,
Jun 14, 2024 Jun 14, 2024

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That's why I said to check with Google or Apple Store or maybe Amazon. 

Adobe.com doesn't have a record of apps/services obtained from 3rd parties.

 

 

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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