Being charged monthly for a plan I can't see or cancel

New Here ,
Jul 22, 2021 Jul 22, 2021

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Hello, I subscribed to an illustrator trial last week knowing I would cancel it. I just wanted to try one feature which I quickly learned wouldn't work for my process.

 

The problem was it didn't show up in my plans or subscriptions and now I just saw that I'm being charged. I need to cancel it but my account says I have no subscription yet I'm being billed.

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Account management , Billing

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Adobe Community Professional ,
Jul 22, 2021 Jul 22, 2021

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Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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New Here ,
Jul 22, 2021 Jul 22, 2021

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Hello there, thanks for reaching out to the Adobe Support Community.

 

After a trial for any Adobe software ends and you have card information attached it automatically renews. To view any ongoing plans on your Adobe account go to https://account.adobe.com/plans. Remember, to cancel a subscription you have to pay the Early Termination Fee. If you still cannot see the ongoing plan in your Account Dashboard, contact Adobe Support.

 

Adobe Support Information For The United States Of America/North America

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