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Being charged twice because of 2 different email addresses

New Here ,
Jan 05, 2023 Jan 05, 2023

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I have somehow got 2 email addresses registered and am being charged for both each month. When I try to cancel one accoun, adobe, of course, want to charge me a cancellation charge. I have been round and round the support pages and just can't find a way to just have one account without incurring a cancellation fee.

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Community Expert ,
Jan 05, 2023 Jan 05, 2023

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contact adobe support, they'll fix this

 

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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Adobe Employee ,
Jan 05, 2023 Jan 05, 2023

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Hi there,

 

We appreciate you writing in.

 

We have checked your account and we see that you have an active Photography subscription under the email address associated with the community.

 

Since, this is a community forum, I would request you to contact the Support team for any account or pricing related issues, we are happy to share the link that can help you to connect with the Adobe Customer support via chat.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

Also, please read the article to learn about cancellation terms for your subscription.

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel

 

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

 

Hope the information was helpful to you. Please let me know if you have any further questions.

 

Sincerely,

Rashmi Swain

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Community Expert ,
Jan 05, 2023 Jan 05, 2023

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You probably have more than one subscription, under different IDs.

An Adobe support agent can combine them for you and waive the fees.

 

 

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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