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Being charged with no option to cancel.

New Here ,
Sep 24, 2023 Sep 24, 2023

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Hi, 

I have been out of school of for over 8 months and keep getting charged for Adobe creative Cloud.  I have tried going online into my account and it says payment cannot be processed whereas I keep getting charged a higher or a different amount every month. 

I looked at the articles on cancellation but there are no such options in my account.

I would like to know how my account can be cancelled and I would really like my refund for the past 8-10 months. It just feels like a scam when you can't cancel or do anything due to poor system design.

 

Thanks

Maren

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Billing

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Community Expert ,
Sep 24, 2023 Sep 24, 2023

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Please contact Adobe support for assistance on this. Only they can help with account related issues. To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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Community Expert ,
Sep 24, 2023 Sep 24, 2023

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and you can also use twitter:  tweet @AdobeCare

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