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Being overcharged by adobe

New Here ,
Jun 14, 2021 Jun 14, 2021

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I am being charged twice a month for adobe and the phone number to call them  8008336687 is not recongnised. Any ideas on how to contact them?

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Adobe Community Professional ,
Jun 14, 2021 Jun 14, 2021

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Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Adobe Community Professional ,
Jun 14, 2021 Jun 14, 2021

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How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:

======================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours in your region: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Guest
Jun 14, 2021 Jun 14, 2021

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I got cancelled today over same issue. See attached image.

 

As soon as you dispute charge with your bank, they'll cancel you.

 

They'll tell you that you cancelled but won't give you the time cancellation was done.

I was  on an airplane with no internet when my cancellation happened. I'm calling my attorney because I'm about to lose my data.

 

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LEGEND ,
Jun 15, 2021 Jun 15, 2021

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Not entirely sure I understand. If you dispute a charge, it's usually done to stop payment. If you stop payment you don't cancel a debt, but Adobe do typically respond by cancelling the subscription, which seems to suit most people as it stops the debt increasing. If you stop paying for cloud storage you can expect to lose the storage. What would you expect to happen differently?

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Guest
Jun 15, 2021 Jun 15, 2021

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Your right about one thing...you don't entirely understand.  [Rude remarks removed by moderator.]

 

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Adobe Community Professional ,
Jun 15, 2021 Jun 15, 2021

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LATEST

Your paid plan reverted to a FREE plan which means storage capacity dropped to 2GB.  You may need to delete files from your CC storage to meet that quota.  What don't you understand about that?  Also why don't you have backup files stored on your HD or externals?  Just saying...

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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