Bill Charge during Trial

[Aaron5CE8]

Hello,

I signed up for the free trial for Adobe Creative Cloud 2 days ago. Today I noticed that I have been billed for one month of a yearly subscription plan. 7 days have not passed and I have not made my decision yet if I will continue my subscription after the trial period. Why am I being billed before the trial period ends?

Thanks.

[John T Smith · Accepted solution]

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

[Aaron5CE8]

Hey John,

Thanks for your response. I was unaware that I had to enable cookies to use the chat feature. I appreciate your time.