Bill from Adobe but not using any services

New Here ,
Oct 03, 2020 Oct 03, 2020

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I was billed for Adobe Creative Cloud but have not subscribed. How do I get a refund and find out what this was for?

 

Thanks

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LEGEND ,
Oct 03, 2020 Oct 03, 2020

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So you have never had a subscription to any Adobe product or service either on your phone/pad or computer?

 

This forum system is not a direct link to Adobe support.
We are just users like you and can't help with account questions.
You need to contact Adobe directly through the Chat system at the link below.

https://helpx.adobe.com/contact/support.html


Select the chat icon at the bottom right of the page to open a chat session.
Type in AGENT into the chat window to connect directly to a person rather than the AI System.


Best of Luck

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Community Expert ,
Oct 10, 2020 Oct 10, 2020

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Are you saying your credit card was charged for something you didn't order?  If so, contact your bank immediately. 

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Oct 13, 2020 Oct 13, 2020

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Please double-check to see if you are subscribed to any Adobe plan here:

 

https://account.adobe.com/plans

 

You can cancel a subscription here (although be aware of possible early termination fee if you have an annual plan):

 

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

Hope that helps!

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Community Expert ,
Oct 24, 2020 Oct 24, 2020

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[Moderator moved from Licensing to Account, Payment & Plan.]

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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