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[Moderator moved from Using the Community (forums) to Account, Payment & Plan.]
How did Adobe get your credit card # if you didn't give it to them?
Check your statement for other invalid charges. Your card may have been compromised. Contact your bank.
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Hi Nancy,
When I wanted to use a trial ADOBE asked me the Credit Card Details. But I do not want to use it annually and be scahrged monthly. I even have not use it.
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You agreed to a 1 year contract when you a) downloaded the software, b) installed the software and c) gave Adobe your credit card details.
Inasmuch as you didn't cancel & request a refund within the 14 day grace period, you're on the hook for the full 12 months.
OPTION 1: Cancel early and pay a 50% termination fee.
OPTION 2: Wait until your 12 month of service to cancel and avoid the penalty fee.
OPTION 3: Contact Adobe directly and see if you can persuade the agent to waive the fee. However, it's unlikely that you'll get a refund -- too much time has passed.
Good luck!
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How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html
CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html