Bill

New Here ,
Jan 05, 2022 Jan 05, 2022

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Hi,
 
I have just received a bill from Adobe  Inc that I am charged $22.59 with my Credit Card. it is activated accidentally and I have not used it.
how can I cancel the plan and refund the amount.
I do not want to be charged monthly and annually or cancellation fees just because of technical issues

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Adobe Community Professional ,
Jan 05, 2022 Jan 05, 2022

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[Moderator moved from Using the Community (forums) to Account, Payment & Plan.]

How did Adobe get your credit card # if you didn't give it to them?

 

Check your statement for other invalid charges.  Your card may have been compromised.  Contact your bank.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Jan 05, 2022 Jan 05, 2022

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Hi Nancy,
When I wanted to use a trial ADOBE asked me the Credit Card Details. But I do not want to use it annually and be scahrged monthly. I even have not use it.

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Adobe Community Professional ,
Jan 05, 2022 Jan 05, 2022

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LATEST

You agreed to a 1 year contract when you a) downloaded the software, b) installed the software and c) gave Adobe your credit card details.

 

Inasmuch as you didn't cancel & request a refund within the 14 day grace period, you're on the hook for the full 12 months.  

 

OPTION 1:  Cancel early and pay a 50% termination fee.

 

OPTION 2: Wait until your 12 month of service to cancel and avoid the penalty fee. 

 

OPTION 3: Contact Adobe directly and see if you can persuade the agent to waive the fee.  However, it's unlikely that you'll get a refund -- too much time has passed. 

 

Good luck!

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Community Professional ,
Jan 05, 2022 Jan 05, 2022

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How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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