Billed for 2 different plans Agent

[Yerrickl]

Hello,

I was getting billed for 2 plans for a year. 1 for 19.99 and another that I wanted for 35.99 which was an online promotion. I would like to know if I can get reimbursed.  I only use 1 account and they were both under my 1 email.  Please let me know if anything can be done. 

[kglad · Accepted solution]

contact adobe support. there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[Yerrickl]

thanks I did the private chat and they resolved it quickly 

[kglad]

great!  and thanks for the update