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Billed for services not subscribed for

New Here ,
Aug 23, 2022 Aug 23, 2022

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I noticed today that I have been being charged for the past 3 months for a subscription for acrobat pro, something that I cancelled in August of last year. I am not sure how this has happened, I have logged into my only account and it says that I have no active subscriptions. Any idea how one can go about getting a refund for this? 

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Account management , Billing

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Community Expert ,
Aug 23, 2022 Aug 23, 2022

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This is a public forum, not Adobe support. Users, including the Adobe Community Professionals, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

CHAT: Click the following to contact Adobe customer support staff for help:

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session.
LinSims_0-1628856392489.jpeg
If that doesn't work, try this link, which opens a chat window directly:

https://helpx.adobe.com/contact.html?rghtup=autoOpen


PHONE: You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

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