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Billed while normally using a free access for student

New Here ,
Apr 29, 2020 Apr 29, 2020

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In february I subscribed to a one year student plan with monthly payments. Then I switched to the free temporary at-home access for students, thought the link provided by my college (Santa Monica College). I saw in Adobe FAQ that even if I already had a paying account, it was supposed to suspend my payments for 2 months, at least until the end of May. But I have actually been billed for those months. How can I get a refund?

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Account management, Billing

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Adobe Community Professional ,
Apr 29, 2020 Apr 29, 2020

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This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

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New Here ,
May 01, 2020 May 01, 2020

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I did that first but the chat won't open at all. It says that I need to contact an administrator for help and I clicked everywhere to find out where to contact this administrator. I didn't find...

Is there an email address I could find somewhere??

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Adobe Community Professional ,
May 01, 2020 May 01, 2020

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>contact this administrator

 

That would be your school's computer administrator

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