Billing amount doesn't match plan

New Here ,
Aug 25, 2020 Aug 25, 2020

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Hello. I am using the Students & Teachers All Apps plan. It says here that it is $20/mo, but in the invoice I am billed $32/mo. Why is there such a discrepancy?

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correct answers 1 Correct answer

Adobe Community Professional , Aug 25, 2020 Aug 25, 2020

Hello,
Sorry to hear that you are facing trouble, unfortunately, you won't find the help you need at these forums. These are peer to peer forums, with no one here having access to your account information. You need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.

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Adobe Community Professional ,
Aug 25, 2020 Aug 25, 2020

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Hello,
Sorry to hear that you are facing trouble, unfortunately, you won't find the help you need at these forums. These are peer to peer forums, with no one here having access to your account information. You need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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Adobe Community Professional ,
Aug 25, 2020 Aug 25, 2020

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