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Billing and Payment incompatibility

New Here ,
Jul 17, 2023 Jul 17, 2023

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My free trial started at 9 June 2023 and paid plan started at 16 June 2023. I ended my plan at 14 July 2023. Since than Adobe charges me 3 times from my credit card. How can it be posible?

Note: Billing history shows only one payment.

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Community Expert ,
Jul 17, 2023 Jul 17, 2023

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Please contact support as only they can help in account related issues. To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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Community Expert ,
Jul 17, 2023 Jul 17, 2023

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.



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