Billing but no Adobe

[Amy5FBA]

I've been paying $14.99 a month to Adobe for what I thought was Acrobat Pro but apparently I don't have access to it. Does anyone know how I can make contact with the compay. The phone number on my bank statement is useless and all the Contact Info seems to be a bunch of FAQs. Thank you. 

[John T Smith · Accepted solution]

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
https://helpx.adobe.com/contact.html?rghtup=autoOpen
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

[Amy5FBA]

Thank you for your help. Very appreciative.