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Billing concern

New Here ,
Jun 30, 2024 Jun 30, 2024

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I signed up for the creative cloud suite and it auto added stock for "free" - now it's charging me $29.99 for something I don't need and if I try to cancel it is $149. 

can someone help me or else I'm going to report this to my credit card. 

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correct answers 1 Correct answer

Community Expert , Jul 01, 2024 Jul 01, 2024

contact adobe support and make your case.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a sca

...

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Community Expert ,
Jul 01, 2024 Jul 01, 2024

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contact adobe support and make your case.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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