Billing for completed subscription

New Here ,
May 19, 2022 May 19, 2022

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Hello everyone! Could you help me please.
I cancelled my subscription of Premiere Pro plan at January, 7.
And I have letter of confirmation about it.
But why do I get the mails about need to pay payments so far?

Thank you very much in advance

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Adobe Community Professional ,
May 19, 2022 May 19, 2022

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Moved to account.... forum

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Adobe Community Professional ,
May 19, 2022 May 19, 2022

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Hi @Ekaterina24517110rlwo,

You should contact support to sort this out. Only they can help in account related issues.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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New Here ,
May 19, 2022 May 19, 2022

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Hi Manan,
Thank you very much.
You really helped me, because before that I had a dialogue only with the bot and he could not help me with anything. Magic word "agent" saved me))

Ekaterina

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Adobe Community Professional ,
May 19, 2022 May 19, 2022

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Happy to help always. Have a nice day.

-Manan

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