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billing higher than usual

New Here ,
Jan 23, 2024 Jan 23, 2024

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I was paying 30,25eu and suddenly without any notification adobe charged me 62eu. And I dont know what changed and why. Someone knows more ?? Please help.

 
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Community Expert ,
Jan 23, 2024 Jan 23, 2024

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check your account to see if you still have an education subscription,  https://account.adobe.com

 

if anything looks amiss AND you manage your own subscription (as opposed to your school), contact adobe support. there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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Adobe Employee ,
Jan 24, 2024 Jan 24, 2024

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Hi @aselvi,

We checked your account info. You have been charged for individual Adobe Creative Cloud subscription. We'd recommend checking out this article to know about the chances of getting the price changed in the plan: https://helpx.adobe.com/x-productkb/global/graduation-education-discount-expiry.html

We hope it helps.

Regards,

Shivangi 

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