Billing Issue | Resolve Now

[dylanh3393426]

I have had auto payments set up on Adobe for years. I recently bought a couple harddrives that advertised a free month of creative cloud, so i added them to my account. Since then I have had a red note in the top right of my welcome screen in photoshop saying that I have a billing issue, but all my credit card information is the same. Is this a bug, or was i not credited for the 2 months of free subscription? Am i going to lose my subscription?

[John T Smith · Accepted solution]

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

[ZLATIN5CF9]

I haven't got a chat icon at the bottom right of the page to open a chat session. I've tried this with Chrome and Mozilla browsers. ?!

[Salty25070157vs4k]

never your phony guidlines

[Salty25070157vs4k]

         I have done everything humamly positible to cntact adobe . Allowed cookie , could not find chat line .How can a company be so customer unfriendly . How do they stay in buisiness  I have cancelled numerous times and they keep on billing 73 dollars a month , for nothing buta page with my name on it . I am at the point of going on the spin cycle . Last montth i send another cancellation requst ,and i was willing not to ask for a refund if they would stop  billing me .They still billed me the next month . Now i wwant a total refund . What kinds of people work there . I would be ashamed to be associated with a custmer unfriendly site . I have never seen just a mess in my lfe .

[Abambo · Accepted solution]

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

[Salty25070157vs4k]

 i appreciate your advice , however , how can i talk to some woman i cant understand . i have never seen such a support team in all my life . Do they really have a site in California , some dirty little office with Adobe marked with crayon . Of course no one in the office exceot for the cleaning lady who goes in he room to smoke . All i asked for was no more taking money for something i can do without . However now i want every penny back . They cant even change their own computer .

[Salty25070157vs4k]

      I have no problem who comes tothis country but SPEAK THE LANGUAGE

[kglad]

do you need adobe support, or can you be helped here? 

[Salty25070157vs4k]

             I am venting about my iusse . I do not know if  community can help . I am  on pension , and i cant afford something i dont need .I find that ADOLE COULD FIX MY ISSUE , iF THEY HAD A SUPPORT system worth something .

[kglad]

what problem are you having?

[Salty25070157vs4k]

forget the virus excuse we are all back to normal routine

[Salty25070157vs4k]

From [moderator deleted inappropriate expressions]

[kglad · Accepted solution]

for the non-venters that are need account help, contact adobe support. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

[Abambo]

I have friends in India. I have friends in the USA. Furthermore, I have friends in Brazil. I have friends in Europe. All fine people.

Please use the means that are offered. There are no specific tools available for you. We are all the same.

[Abambo]

      I have no problem who comes tothis country but SPEAK THE LANGUAGE

By @Salty25070157vs4k

If you speak like you write… Sorry, but that had to be. I'm not a native American-English speaker, but at least I try to write a correct, understandable English.

Use the links provided by the correct answer to get in touch of Adobe support. You need, however, to be friendly and articulate correctly. Support people are people, after all, and no fortune-tellers guessing whatever you mean.

https://community.adobe.com/t5/account-payment-plan-discussions/billing-issue-resolve-now/m-p/109826...

https://community.adobe.com/t5/account-payment-plan-discussions/billing-issue-resolve-now/m-p/109826...

https://community.adobe.com/t5/account-payment-plan-discussions/billing-issue-resolve-now/m-p/134576...

[Salty25070157vs4k]

I do not believe you people , i went as far to change my credit card and they are still taking funds .

[Salty25070157vs4k]

 Then what are you guys doing there? If you all know so much about ADOBE  [moderator deleted inappropriate expressions] you should have found a way to protect us from fraud. This is month number nine. I followed what you said and it states no account . You are all phony now I want my money for nine months . I have never seen such a mess in my life

[Salty25070157vs4k]

        Support says I have no account, it was canceled during the trial period. However they wont explain why money is being stolen from m

[kglad]

you either have another account or someone is using your credit card.

[Salty25070157vs4k]

you may possibily be right . the so called knob who works for this idiotic company says he cannot cancel till i give him the email address . well i gave him all my e mail addresses and they dont match . So i will be paying for the rest of my days .

[Salty25070157vs4k]

   Nobody wants to help the victim .

[kglad]

@Salty25070157vs4k 

as explained before if it's not your account, it's someone else.  if you don't know who that is, why don't you contact your credit card company and report fraud?

[Salty25070157vs4k]

Thank you very much. for the support, and to the other members also.. I
have already started working with the credit card company. Sorry about my
behavior.

[kglad]

@Salty25070157vs4k 

very understandable given the problems.  your credit card company should protect you from fraudulent use of your credit card and this sounds like someone's compromised your card.  look for other bogus charges on your card.