Billing issue

New Here ,
Feb 06, 2022 Feb 06, 2022

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I have had funds taken from my bank account for a trial which I didn't sign up for. I had to register tonight to access Adobe to raise the query . I can't locate how you can get through to anyone to discuss the transaction. Please can you let me know where I can raise this before I contact my bank tomorrow.  Thank you for your help. 

 

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Adobe Community Professional ,
Feb 06, 2022 Feb 06, 2022

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Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser) and only ask to have your activations reset:
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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Adobe Community Professional ,
Feb 06, 2022 Feb 06, 2022

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I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum.

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Adobe Community Professional ,
Feb 06, 2022 Feb 06, 2022

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>taken from my bank account for a trial which I didn't sign up for

 

When you contact your bank ask to spead to the fraud department... if you didn't sign up, someone took your bank information

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Adobe Community Professional ,
Feb 06, 2022 Feb 06, 2022

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If you or a family member did not order,  how did Adobe get your payment card details?  Ordering a trial is a 3 step process.

 

Do you have any other unauthorized charges on that card?  Contact your bank. They will ask you to sign some legal papers before closing the account and contacting law enforcement.  Adobe can't help you with a stolen card as they are victims, too.

 

If you did order and forgot to cancel within the 14 day grace period, there is a 50% early termination fee.

 

How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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