Billing Issue

[Philip26443798h355]

Originally had thr photo plan...upgraded (or so I thought) to creative cloud for everything and now I'm getting billed twice. 

Can't seem to cancel the photography plan without getting the full charge for the remainder of contract but I've upgraded so don't think this is valid. 

Any ideas? Can't seem to actually get a chance to speak to or even email anyone about it.

[kglad · Accepted solution]

use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

<moved from using the community >

[Philip26443798h355]

Fantastic...sorted in minutes, thank you so much.

[kglad]

glad to hear that, and you're welcome.