Billing issue

[punya_9230]

I have purchased that already few days back which is of 638 per month annual plan,but. After payment of 638 from my account Adobe has blocked 20,000 rupees in my account but total amount for annual should be 7,656. I want to ask why they have blocked 20,000 in my account?

[Jeffrey_A_Wright]

Thanks for your question, Punya. Please see https://adobe.ly/3B3eR80 for information on why an additional charge may appear when starting a new subscription. ^JW

[ishpreets21560945]

Facing the same issue 

What's the solution 

[amireddy_rohith_3194]

Hello, did you find the solution for it?

[AnandSri · Accepted solution]

Hello @amireddy_rohith_3194!

I hope you are doing well.

Please see this article for more information on why an additional charge may appear when starting a new subscription: https://adobe.ly/3S0sF8q

I will also loop in our expert from the billing team so that they can assist you further.

Thanks,

Anand Sri.

[amireddy_rohith_3194]

Yes same happened to me. how is the billing going. Montly or did they charged for whole year

[medha_3408]

Same happened with me. How much do you get charged per month?

[kglad]

@medha_3408 

check your account, https://account.adobe.com